Update 3/25/2021
Awesome earbuds for listening to music. Their support team have been in constant contact with me regarding my issue with using on phone calls, and unfortunately, I just cannot use them for that purpose. To keep me a happy customer, they went above and beyond again. To compensate for my loss, they offered another set of over the ear headphones, but declined, because I need earbud to where when out at clients. The support person then offered me a bluetooth speaker, which I did take her up on. I can say that the speaker sound really nice. Thanks for the effort and supporting your products to the best of your abilities!
Update 3/17/2021
I guess reviews do matter. I was contacted by their support, and they did end up sending me another replacement set, which was new. Their correspondence through all of this was excellent and prompt. I would definitely recommend their product, as their support team did go above and beyond, which is what good support should do. As far as the earbuds go, for listening to music, they are awesome! For using on phone calls, not so great. They are clear, but at some point in the middle of phone calls, the sound gets all digital noises to where you cannot hear anything, and the person on the other side cannot hear anything but high pitched digital noises. Will enjoy them for music, but really got them for phone calls.
These earbuds are great. Battery life is awesome, sound is really good. Nice to be able to use one or the other, or both. Bought these in November 2020. About 3 weeks ago I could no longer adjust the volume on right earbud. Contacted support and they said they asked me to pop out foam piece in the tip of the earbud and see if it then worked - it did, but now there was nothing to keep the earbud clean on the inside. I told them I would like a replacement and asked in my email "will they be new replacements, and not refurbished, due to Covid"? The reply I got from their support person was, "We will gladly replace your earphones with new ones. I'd like to make the replacement process as quick and easy as possible". I said that was acceptable. They then had me put both of my earbuds into a glass of water, submerged, and send them pictures of them in the water, which I did. A couple days later I received an email that replacements had been shipped. Received replacements a few days later and the security seal was broken. Took items out of box, and it was missing a set of the earbud covers, so I knew it was not a "NEW" set. I emailed them back that the set I received was not new, and I would like new ones as requested. Their reply "As per our Warranty policy, if a product is determined defective within 31 days after the receipt date, a brand new unit is sent as a replacement. However, if more than 31 days have passed since the item was received, we provide a replacement that could be a refurbished unit". If they would of not told me upfront that I would be getting a "NEW" set, I would not of damaged the left earbud which was working fine, and just bought another set of earbuds that were new. Now I do not have my working left earbud, and I will not use the refurbished set, so customer gets screwed! Looking for another brand to order today! Just be honest in your communication, and all would of been good!
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